Frequently Asked
Questions

Visit the 288com homepage and click the registration button. You will be asked to provide your email address, a username, a strong password and your date of birth. You must confirm that you are at least 18 years old and agree to the Terms & Conditions before your account is created. Once registered, you will receive a verification email — click the link inside to activate your account and proceed to the KYC step.

288com requires a valid government-issued identity document to complete KYC. For Pakistani users, the most commonly accepted document is your National Identity Card (CNIC). Alternatively, a valid Pakistani passport is accepted. You may also be asked to provide a recent proof of address such as a utility bill or bank statement. All documents must be clearly legible, unexpired and belong to the account holder. Submitting someone else's documents is strictly prohibited and will result in immediate account suspension.

In most cases, KYC verification is completed within 24 to 48 hours of submitting your documents. During busy periods — for example, around major PSL or ICC tournament matchdays — processing may take slightly longer. You will receive an email notification once your verification is approved or if additional information is required. You can check the status of your verification at any time under Account Settings on 288com.

No. 288com strictly permits one account per person. Duplicate accounts — whether registered under the same name, CNIC number, email address, device or payment method — are a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any balances or bonus funds may be forfeited. If you have lost access to your existing account, please contact [email protected] rather than opening a new one.

On the 288com login screen, click the "Forgot Password?" link. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes — if it expires, simply request a new one. Once you have reset your password, we recommend enabling two-factor authentication in Account Settings to make your account more secure going forward.

288com is an English-language online platform designed with Pakistani users in mind, including those based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is each user's responsibility to understand and comply with the laws applicable in their jurisdiction. 288com does not claim to be authorised or licensed by the Government of Pakistan or any Pakistani regulatory authority. Please review your local laws before registering.

288com references familiar Pakistani payment services including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as context for Pakistani users, as well as cryptocurrency options such as BTC, ETH and USDT. Please note that referencing these services does not imply that any of these providers endorse, support or are affiliated with 288com or online gambling in any way. Always verify available deposit options within your account at the time of transacting.

Minimum deposit amounts vary depending on the payment method you use. As a general guide, PKR-denominated deposits typically start from PKR 500 to PKR 1,000, though the exact threshold for each method is displayed at the point of deposit within your 288com account. Cryptocurrency minimums are expressed in the relevant coin and are shown in your account's deposit section. Always check the current minimum before initiating a transaction.

Withdrawal processing times depend on the method selected and the status of your KYC verification. Once a withdrawal request is approved by our team — typically within 24 to 72 hours — the time for funds to appear in your account depends on the payment provider. Cryptocurrency withdrawals are generally faster than bank transfers. Accounts that have not completed full KYC verification may experience longer processing times or have withdrawals held pending document review.

Generally, 288com applies a return-to-source policy, meaning withdrawals are processed back to the same payment method used for the original deposit wherever technically possible. This is a standard anti-money-laundering measure. If your original payment method is no longer available, contact our support team at [email protected] before requesting a withdrawal so the appropriate alternative can be assessed and documented on your account.

288com does not charge platform fees on standard deposits. Some withdrawal methods may carry a small processing fee, which is disclosed clearly before you confirm the transaction. Third-party payment providers may also apply their own charges independent of 288com — for example, a bank or mobile wallet may levy a transfer fee on their end. Always review the fee summary shown on the withdrawal confirmation screen before proceeding.

288com covers a wide range of sports betting markets. Cricket is a primary focus — you will find markets for PSL matches, ICC tournaments including the World Cup and Champions Trophy, bilateral Test and T20I series, and other international fixtures involving the Pakistan national team. Football, UFC, tennis and basketball are also available. Live in-play betting is offered across selected sports so you can place wagers while the action is happening in real time.

288com offers a comprehensive menu of cricket betting markets. You can bet on match winners, series winners, top run scorers, top wicket takers, over/under totals, method of dismissal, innings runs, player performance props and many more. For PSL and ICC T20 events, additional short-form markets such as next ball outcome and powerplay totals may be available. The exact market selection depends on the specific fixture and format.

The 288com casino section includes live dealer games such as live roulette, live blackjack, live baccarat and live game shows, plus a large library of slot games from leading software providers. Table games including standard roulette, blackjack and poker variants are also available. Live casino games are streamed in real time from professional studios, providing an immersive experience on both desktop and mobile devices.

Yes. 288com is built with a mobile-first approach and is fully optimised for smartphones and tablets. The platform runs smoothly in modern mobile browsers across Android and iOS devices without requiring a separate app download. All features — including live betting, casino games, account settings, deposits and withdrawals — are accessible through your mobile browser. The interface adapts automatically to your screen size for a comfortable experience on any device.

288com displays odds in decimal format by default, which is the most straightforward format for understanding potential returns. Your potential payout is calculated by multiplying your stake by the displayed odds — for example, a PKR 1,000 stake at odds of 2.50 would return PKR 2,500 if successful, including your original stake. You may have the option to switch between decimal, fractional and American odds formats in your Account Settings depending on your preference.

288com offers a welcome bonus for new members upon their first qualifying deposit. The specific bonus amount, percentage match and any free bet component are detailed on the Promotions page of your account. Welcome bonuses are subject to eligibility requirements including minimum deposit thresholds and wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full terms attached to any promotion before claiming it.

A wagering requirement — sometimes called a rollover requirement — is the number of times you must bet through your bonus amount before the associated winnings become withdrawable. For example, a PKR 5,000 bonus with a 10x wagering requirement means you need to place a total of PKR 50,000 in qualifying bets before withdrawal is unlocked. Different games may contribute differently to wagering — sports bets often count at 100%, while some casino games contribute at a lower rate. Check the specific promotion terms for full details.

Yes. 288com regularly runs promotions for existing members, particularly around major sporting events such as PSL season, ICC World Cup fixtures, bilateral cricket series and football tournaments. These can include reload deposit bonuses, enhanced odds on selected matches, free bet offers and cashback promotions. Log in to your account and visit the Promotions section to see all currently active offers available to your account.

Yes. If you prefer to play without promotional offers — for example, to avoid wagering requirements on deposits — you can opt out of bonuses in your Account Settings under Communication Preferences. You can also contact [email protected] to have a bonus exclusion applied to your account. Users who are under a self-exclusion arrangement are automatically excluded from all promotional communications for the duration of the exclusion period.

There are several reasons a bonus may not appear in your account: your deposit may not have met the minimum qualifying amount, the promotion may have expired before your deposit was processed, your account KYC verification may be incomplete, or you may have previously opted out of bonuses. If you believe a bonus should have been credited and was not, contact our support team at [email protected] within 48 hours of the qualifying deposit with your account details and transaction reference.

288com uses industry-standard SSL/TLS encryption to protect all data transmitted between your browser and our servers. Sensitive personal and financial information is stored in encrypted form and access is restricted to authorised personnel only. We do not store full payment card details on our servers. Our systems are subject to regular security reviews. For full details on how your data is collected, used and protected, please review our Privacy Policy.

Log in to your 288com account and go to Account Settings, then select Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits. Reductions to existing limits take effect immediately. Increases to limits are subject to a mandatory cooling-off period before they become active, giving you time to reconsider. These tools are available to all users at no cost and are there to help you stay in control of your play.

To self-exclude, send an email to [email protected] with the subject line "Self-Exclusion Request" from the email address registered to your account. State the duration you require — the minimum self-exclusion period is six months. Once processed, you will not be able to log in, deposit or place bets for the duration of your exclusion, and all marketing communications will be suspended. Self-exclusion is a serious responsible gambling tool and the decision is not immediately reversible.

If you are concerned about your gambling behaviour, the most important step is to act sooner rather than later. Use the responsible gambling tools in your 288com account — deposit limits, loss limits, cool-off periods or self-exclusion — as an immediate first measure. For longer-term support, internationally recognised organisations such as Gamblers Anonymous, GamCare and BeGambleAware provide free guidance and counselling. You can also speak to a local GP or mental health professional in your city for a referral to appropriate support services. For full guidance, visit our Responsible Gambling page.