This Privacy Policy explains what personal data 288com collects when you use our platform, how we use it, who we share it with, and what rights you have regarding your information. We are committed to handling your data with transparency and care.
Your Data, Explained
Before you read the full policy below, here is a plain-language summary of the six most important things to know about how 288com handles your personal data.
Registration details, identity documents for KYC, payment information, transaction history, device and usage data, and communications you send to our support team. We collect only what is necessary to operate the platform and meet compliance obligations.
To operate your account, verify your identity, process deposits and withdrawals, deliver platform features, communicate with you about your account, fulfil anti-money laundering obligations, and improve the 288com service.
KYC and fraud-prevention providers, payment processors, platform technology partners, and regulatory or law-enforcement authorities where required by law. We never sell your personal data to third-party advertisers or data brokers.
SSL/TLS encryption in transit, access controls and role-based permissions, regular security assessments, and strict internal data-handling policies. Staff with access to personal data are bound by confidentiality obligations.
Depending on applicable law, you may have rights to access, correct, restrict or request deletion of your personal data. You may also withdraw consent for non-essential processing at any time. Contact us at [email protected] to exercise any right.
We use essential cookies required for platform functionality and, where consented, analytics and performance cookies to understand how users interact with 288com. You can manage cookie preferences through your browser settings.
Table of Contents
288com ("we", "us", "our") operates the online betting and casino platform available at https://288com.cam ("Platform"). We are committed to protecting the privacy of all individuals who interact with the Platform, including registered users, visitors and anyone who contacts our support team.
This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, the purposes for which we use it, the legal grounds on which we rely, how long we keep it, who we share it with, and what rights you hold in respect of your personal data. We have written this Policy to be as straightforward as possible while meeting the standards expected of a responsible online platform operating in an international context.
By registering an account on 288com or by continuing to use the Platform after this Policy has been made available to you, you confirm that you have read and understood this Policy. If you do not agree with any part of this Policy, please do not register or continue to use the Platform.
In this Policy, the following terms have the meanings set out below:
We collect personal data in the categories described in the table below. We collect only what is necessary and proportionate to the purposes described in this Policy.
| Category | Examples | Collected at |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number, nationality | Registration & KYC |
| Contact Data | Email address, phone number, city of residence | Registration |
| Financial Data | Payment method details, transaction amounts in PKR, deposit and withdrawal history | Cashier / transactions |
| KYC Documents | Scanned CNIC, passport bio-page, proof-of-address documents, source-of-funds declarations | KYC verification |
| Technical Data | IP address, browser type and version, device type and OS, session identifiers | Automatic — all visits |
| Usage Data | Pages visited, bet history, game activity, feature usage, time on site | Automatic — logged-in use |
| Communications Data | Support tickets, live chat transcripts, email correspondence with 288com | Support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, bonus claim history | Registration & Account settings |
We do not intentionally collect sensitive personal data beyond what is strictly required for identity and age verification (e.g., CNIC or passport details for KYC). We do not collect biometric data.
We collect your personal data through the following channels:
When we receive data about you from a third-party provider, we only use it for the purpose for which it was obtained — typically identity verification, fraud prevention or payment confirmation.
Where internationally recognised data protection principles apply to our processing activities, we rely on the following legal bases:
We use the personal data we collect for the following purposes:
We do not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary:
We engage trusted third-party service providers who process personal data on our behalf, including KYC and identity verification platforms, payment processing partners, fraud and AML screening services, platform hosting and infrastructure providers, and customer support tooling. All such processors are bound by contractual data protection obligations consistent with applicable standards.
We may disclose personal data to regulators, law enforcement agencies, courts or other governmental bodies where required to do so by applicable law, a valid legal order, or where we believe disclosure is necessary to protect the rights, property or safety of 288com, our users or the public.
In the event of a merger, acquisition, reorganisation or sale of all or part of 288com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any material change in data controller via the email address associated with your Account.
We may share aggregated, anonymised data — from which individual users cannot be identified — with analytics partners, industry bodies or for research purposes. This does not constitute sharing of personal data.
288com operates in an international context and your personal data may be transferred to and processed in countries outside your own. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — including standard contractual clauses, data processing agreements or equivalent mechanisms — to protect your data to a standard consistent with applicable data protection principles.
By using the Platform, you acknowledge that your personal data may be transferred internationally for the purposes set out in this Policy.
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and licensing obligations. The following general retention periods apply:
When personal data is no longer required, we take reasonable steps to securely delete or anonymise it.
288com uses cookies and similar technologies when you visit the Platform. Cookies are small data files stored on your device that help the Platform function correctly and allow us to understand how users interact with the site.
You can control or delete cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only essential cookies, or delete existing cookies. Note that disabling essential cookies may prevent the Platform from functioning correctly. Changing cookie preferences does not affect personal data already processed prior to the change.
Depending on the data protection laws applicable to your circumstances, you may hold some or all of the following rights in relation to your personal data:
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered Account username. We will respond within a reasonable timeframe consistent with applicable standards, generally within 30 days. Where a request is complex or voluminous, we may extend this period and will inform you accordingly.
288com implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security practices include:
No system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable obligations, without undue delay.
You play an important role in keeping your Account secure. Please use a strong, unique password, enable two-factor authentication where available, and notify us immediately at [email protected] if you suspect any unauthorised access to your Account.
The Platform is strictly for adults aged 18 years and over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from anyone under this age. If we become aware that personal data has been submitted by a minor, we will delete that data and close the associated Account without delay.
If you believe a minor has registered on the Platform or submitted personal data to us, please contact us immediately at [email protected].
The Platform may reference or be accessed via third-party services — for example, a search engine or an affiliate link. This Policy applies only to data processed by 288com in connection with the Platform. 288com is not responsible for the privacy practices of third-party websites or services and recommends that you review the privacy policies of any third-party site you visit.
Where the Platform integrates with third-party game providers or payment processors, those providers operate under their own privacy policies for data they collect directly. 288com shares only the minimum data necessary for those integrations to function.
288com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a prominent in-Platform notice.
Continued use of the Platform after an updated Policy has been made available constitutes your acceptance of the revised terms. If you do not accept the changes, you should stop using the Platform and may request Account closure as described in our Terms & Conditions.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 288com handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly.
Please include your registered Account username, a clear description of your query, and — for data rights requests — confirmation of the specific right you wish to exercise. We may need to verify your identity before actioning a request that involves accessing or modifying Account data.
You're Informed — Explore Further
You've reviewed the 288com Privacy Policy. Explore the rest of the platform — check our full Terms & Conditions, read the FAQ, or head back to the homepage to see everything on offer.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. Local laws may restrict gambling. Please play responsibly.